Educational Services - 24x7 Automated Customer Engagement
Every moment counts in today’s fast-paced world. Parents are researching your programs at mid-night, on weekends and during holidays - they're not waiting for office hours. Don’t miss out on valuable interactions—our 24x7 automated customer engagement ensures you're always in the game, around the clock. This isn't just a tech. 24x7 Customer is service that never sleeps.
11K
Conversations Handled
2K
Trial Class Requests
95%
Customer Retention Rate
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How It Works
Sign-up
for 24x7 Customer
Pick a plan that based on the size of your Educational Service operations
Configure
amenities and park policies
Tell us about your Educational Service offerings and policies
Connect
Website, Facebook, Phone
Connect your communication channels to 24x7 Customer and start engaging your customers
Platform Customized for Education
Our software understands education institute workflows and is designed to answer parent questions and gather parent contact with minimal friction.
We provide this service because creating and managing AI-driven customer engagement is complex and requires rare expertise
Our automated customer engagement ensures that we request all key pieces from the customer based on the interaction.
Our customized solutions for educational institutes offer a fast, turnkey option for owners and managers, allowing rapid deployment of automated customer engagement systems.
Knowledgebase
Knowledgebase is an information store where telehealth management documents the facilities (services) they provide in their business and their business policies.
In order to provide automated customer engagement, ‘24x7 Customer’ has to understand the services that the telehealth clinic provides and their business policies. Knowledgebase provides an easy way for customers to share this information.
- Enables quick and easy documentation of Services and policies.
- Facilitates automated, 24/7 customer engagement.
- Tailored for Tele Health Clinic businesses to enhance service transparency.
Reports
Clients can view the number of automated interactions across various channels, the percentage of responses that accurately answered customer questions, and the average wait time before customers receive a response.
- Monitor automated customer engagements across all channels.
- See the percentage of accurate automated responses.
- Track the average wait time for customer responses.
- Ensure a solid return on investment and understand customer experiences.
YOUR CUSTOMERS ARE EVERYWHERE, AND NOW YOU ARE TOO!
Your customers are hitting you up on SMS, sliding into your Facebook DMs, and jumping on your website chat at 9PM - and we've got you COVERED! Our AI speaks their language (literally!) and handles convos just like you would across EVERY SINGLE CHANNEL (SMS, Facebook Messenger, Website)
When a tired traveler messages a Facebook page at midnight, or a parent texts about availability of classes for their child, or a new patient has questions about scheduling appointment on the website - they're raising their hand. They're asking for permission to become part of your story.
The choice is yours: Continue making people wait, or start meeting them where they are. The remarkable ones choose the latter.
SmartTest
24x7 Customer’s SmartTest feature allows the customer to verify any changes to the documentation prior to publishing the changes in production. Using SmartTest, ‘24x7 Customer’ client can ensure that AI generated responses accurately represent the business policies.
Powerful Search
24x7 Customer search allows clients to easily sift through their customer chats, sort by inquiry types, priority, ownership etc. For example, telehealth operators can search for the customers who are looking for new appointments and ensure that all new appointments are booked.
Smart Notifications
Notifications are sent to education institute’s management as a follow-up to customer inquiry. 24x7 Customer’s smart notification system automatically routes the notifications based on the nature of the customer inquiry.
Chat Assignments and Transfers
When a customer requests help, customer chats are automatically assigned to an available agent and notifies them. This enables the customers to get a quick answer to their questions from a live operator.
Why 24x7 Customer is
Your Ultimate Solution for Your Tele Health Clinic’s Customer Engagement
Convenience
For Parents
No special software required. Patients can engage in a conversational language with your website or FB messenger or SMS to get the requisite information about the services your telehealth clinic provides.
For Educational Institute Management
Our user-friendly software immediately alerts you to new customer leads, simplifying your operations and enhancing efficiency.
Speed
For Parents
Quickly inquire about services provided and rates. Our real-time communication keeps the patients engaged, ensuring that they get all the relevant information about the clinic.
For Educational Institute
Deploy our state-of-the-art automated engagement tools within days and start enhancing your customer interactions with speed and ease.
Customization
At the heart of our platform is the latest in Natural Language Understanding and AI. Our software isn’t one-size-fits-all. It’s designed specifically for educational institute interactions and can be precisely tailored to each institute’s unique offerings and requirements. Schedule a demo today.
Pricing
How Much Will It Cost ?
Starter
Up to 2000 Messages (Monhtly)
Start Crushing It for Less Than a Textbook!
Pro
Up to 4000 Messages (Monthly)
Scale Your Impact for Less Than the Cost of a Weekly Field Trip!
Premier
4000+ Messages (Monthly)
Empower Your Institution with Tailored Solutions for Unlimited Growth
| Starter | Pro | Premier | |
|---|---|---|---|
Dedicated Phone Number |  | | |
Website Chat | | | |
Customized Customer Engagement | | | |
Roles & Permissions | | | |
Email Notification | | | |
Automated AI Responses (Natural Language Support) | | | |
Multi-Users | 3 | 5 | 10 |
Onboarding fee | Custom | Custom | Custom |
Automated Chat Assignment | No | | |
Enhanced Customer Engagement Reports | No | | |
SMS Notification to Management | Add - On | Add - On | |
FB Messenger | Add - On | Add - On | |
Add-Ons
An add-on is a set of premium features that you can add to your account for an additional fee.
SMS Notifications
FB Messenger
Experience Seamless Customer Engagement
Join thousands of businesses already benefiting from 24x7 Customer.
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