Telehealth Clinics - 24x7 Automated Customer Engagement
Every moment counts in today’s fast-paced world. Don’t miss out on valuable interactions—our 24x7 automated customer engagement ensures you're always in the game, around the clock. Set yourself apart from the crowd with service that never sleeps.
61K
Conversations Handled
3K
Provider Appointments
95%
Customer Retention Rate
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Experience 24x7 Customer in Action
While other clinics sleep, Care Connect converts leads into patients. See how they're crushing it with 24x7 Customer!
Care Connect's rockstar medical team tackles weight loss and depression 24/7, right from your phone! Care Connect offers access to wordld class providers from the comfort of the couch...
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Get started in 3 easy steps
How It Works
Sign-up
for 24x7 Customer
Pick a plan that based on the size of your TeleHealth Clinic operations
Configure
amenities and park policies
Tell us about your TeleHealth clinic features and policies
Connect
Website, Facebook, Phone
Connect your communication channels, start helping customers
Platform Customized for Tele Health Clinics
Our customer engagement platform is designed for telehealth operations. Our platform answers patient questions about your clinic and gather patient contact with minimal friction.
Creating and managing AI-driven customer engagement is complex. We make this a turn-key deployment for you.
24x7 Customer collects patient information, and helps scheduling appointments with the right care provider. It's like having your most experienced medical receptionist available around the clock.
We work with you to understand and document your practice. You will get a custom AI that understands your specialty. No coding, no technical setup, just patient care. While other clinics are missing after-hours inquiries, yours is scheduling appointments!
Knowledgebase
Your patients are asking the same questions constantly, day and night. They want to know about insurance, appointments, billing, prescriptions - ALL OF IT. And your staff can't be answering phones 24/7, right?
That's where Knowledgebase comes in, and it's CRAZY SIMPLE.
- Easily document your medical services and policies.
- Test drive automated responses privately? - Yep!
- Route urgent cases to on-call providers? You got it
- Turn key solution, built for healthcare teams
Reports
Clients can view the number of automated interactions across various channels, the percentage of responses that accurately answered customer questions, and the average wait time before customers receive a response.
- Monitor automated customer engagements across all channels.
- See the percentage of accurate automated responses.
- Track the average wait time for customer responses.
- Ensure a solid return on investment and understand customer experiences.
YOUR CUSTOMERS ARE EVERYWHERE, AND NOW YOU ARE TOO!
Your customers are hitting you up on SMS, sliding into your Facebook DMs, and jumping on your website chat at 9PM - and we've got you COVERED! Our AI speaks their language (literally!) and handles convos just like you would across EVERY SINGLE CHANNEL (SMS, Facebook Messenger, Website)
When a tired traveler messages a Facebook page at midnight, or a parent texts about availability of classes for their child, or a new patient has questions about scheduling appointment on the website - they're raising their hand. They're asking for permission to become part of your story.
The choice is yours: Continue making people wait, or start meeting them where they are. The remarkable ones choose the latter.
SmartTest
24x7 Customer’s SmartTest feature allows the customer to verify any changes to the documentation prior to publishing the changes in production. Using SmartTest, ‘24x7 Customer’ client can ensure that AI generated responses accurately represent the business policies.
Powerful Search
24x7 Customer search allows clients to easily sift through their customer chats, sort by inquiry types, priority, ownership etc. For example, telehealth operators can search for the customers who are looking for new appointments and ensure that all new appointments are booked.
Smart Notifications
Notifications are sent to Tele Health Clinic management as a follow-up to customer inquiry. 24x7 Customer’s smart notification system automatically routes the notifications based on the nature of the customer inquiry.
Chat Assignments and Transfers
When a customer requests help, customer chats are automatically assigned to an available agent and notifies them. This enables the customers to get a quick answer to their questions from a live operator.
Why 24x7 Customer is
Your Ultimate Solution for Your Tele Health Clinic’s Customer Engagement
Convenience
For Patients
Your patients are already on their phones - so meet them there! Website chat? Got it. Facebook Messenger? Done. Simple text message? ABSOLUTELY! They chat like they're talking to a real person, and get instant answers about your services. No tech hurdles, no complicated apps - just pure, simple convenience!
For Telehealth Clinic Management
Our user-friendly software immediately alerts you to new customer leads, simplifying your operations and enhancing efficiency.
Speed
For Patients
When patients need medical info, they need it NOW! No waiting on hold, no 'we'll get back to you.' They ask, they get answers - BOOM! Rates? Covered. Services? Done. Insurance questions? Handled. Real-time responses that keep patients in the loop and ready to book. That is how you win!!
For Telehealth Clinic Management
Deploy our state-of-the-art automated engagement tools within days. No complicated tech, no long implementation - just quick setup and instant results. While other clinics are playing catch-up, you're already converting inquiries into appointments!
Customization
At the heart of our platform is the latest in Natural Language Understanding and AI. Our software isn’t one-size-fits-all. It’s designed specifically for tele-health interactions and can be precisely tailored to each park's unique offerings and requirements. Schedule a demo today.
Pricing
How Much Will It Cost ?
Starter
Up to 25,000 Messages (Monthly)
Ideal for small teams (Up to 4 Operators)
| Starter | Pro | Premier | |
|---|---|---|---|
Dedicated Phone Number |  | | |
Website Chat | | | |
Customized Customer Engagement | | | |
Roles & Permissions | | | |
Email Notification | | | |
Automated AI Responses (Natural Language Support) | | | |
Onboarding Fee (Customization for the services your clinic provides) | | | |
Multi-Users | 5 | 10 | Custom |
Automated Chat Assignment | Add - On | | |
Enhanced Customer Engagement Reports | Add - On | | |
SMS Notification to Management | Add - On | Add - On | |
FB Messenger | Add - On | Add - On | |
Add-Ons
An add-on is a set of premium features that you can add to your account for an additional fee.
SMS Notifications
FB Messenger
Experience Seamless Customer Engagement
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